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A quick strategy to piss me off is to provide me the run round. Ulta continues to be on my sh1t record currently with their actually delayed transport.
I don’t perceive Ulta’s transport. There’s completely no rhythm or purpose to it. Some days I’ll place an order and inside two days I’ll have it. Different days it’ll take close to every week and a half to get. In addition they by no means use the identical transport technique twice. I positioned about 5 orders to date throughout the 21 Days of Magnificence Sale and I’ve gotten them shipped by way of Fedex, Lasership, USPS, and UPS. You by no means know which provider goes to carry the package deal.
However my actual situation is I positioned an order on March seventh for some objects and sadly, it’s been in limbo since with FedEx. My standing has been “Left FedEx origin facility” since that point. Final Friday I made a decision it was time I contact Ulta. I used to be advised to attend till Monday to see if it arrives. It didn’t.
On Monday, I contacted them once more and mentioned Hiiiiii! It’s me! Bear in mind me? The one who’s packaging didn’t arrive! I used to be advised, “It’s nonetheless in the time-frame to reach test again with us Thursday”. Tomorrow is Thursday and I’ve a sense I nonetheless received’t see motion on that field. I checked it as we speak and we nonetheless have the identical standing. Don’t get me improper Ulta is way superior to Sephora so far as transport goes, rewards, and many others…however typically they only make me rage. Bear in mind my Homeworx Candle drama? I really feel like typically their customer support is slightly wacky. If I ordered one thing on the seventh one thing is improper if it isn’t right here not less than by the 14th. However nope, they only refuse to do something.
I seemingly received’t dispute it and I’ll give them till maybe Monday however after that I’ll name once more and see what new and fascinating story they inform me. I like you Ulta however in recent times your customer support has actually gone down the drain.
Do higher okay?
How’s your expertise with Ulta Buyer Service been?
